FAQ's

Frequently Asked Questions

 If you have an outstanding preorder and your item is not listed below, please reach out to us at support@holidaypizzazz.com or use the Contact Us page.

    Question:  Do you have any ETA on the Johanna Parker Ghost Cookie Jar?

    When we placed the special order for the Johanna Parker Ghost Cookie Jar, we were told 'Spring of 2022'.  Conversations with Transpac (2/9) indicates that the Ghost Cookie Jar is still on target with a mid-March arrival.

    Update 5/15:  We hope to have all cookie jars shipped by Friday 5/20!

    Thank you so much for all your patience during this process.  We are happy to be able to bring him back and get him to you!

     

     

     

    As always, we appreciate your patience. 

     

    Question:  Do you ship outside of the US?

    We have and will ship outside of the US, but shipping can get costly - so please reach out to us for pricing information.

    Question: What are pre-orders:

    Pre-orders are a method to give manufactures an idea of demand so the right amount of supply is made for all of us!  In the past (especially during COVID), there was a short supply and a large demand.  Due to preorders, the manufacturers are now making more so there is more for our customers.

    Pre-Orders:

    • Can not be cancelled
    • Will ship once received
    • Are processed using the first in, first to ship method.  The shipments are sent in the order of which they were received.

    Question:  Do you have limits on how many items you can purchase?

    We have not set any limits on purchasing as we have not seen people taking advantage of large orders.  In the future, if we see where people are ordering large quantities and it decreases the chances of our other customers receiving items, we will put limits in place.

    Question:  I have had items cancelled on me before, do you foresee future cancellations on products?

    During COVID, we saw a large amount of cancellations due to supply and demand.  We have discussed this issue with certain vendors and have been assured that based on forecasting demand through pre-orders we are in a much better place.  While there is no guarantee on a pre-order, we assure you we will do everything we can to ensure you get your product.