Frequently Asked Questions
Note for all remaining Halloween Preorders: We are still waiting on a lot of merchandise from vendors: Transpac, Bethany Lowe and Glitterville. We realize this isn't what you want to hear but things are just delayed. In the event you want to cancel and get a refund, we have no problem with that...otherwise just know as soon as we receive the merchandise that fulfills your order we will ship out AS SOON AS POSSIBLE!
In conversations with Transpac today, they are working on Halloween, Fall and Christmas for us. She states it may take up to 2 weeks to finish shipping everything. The bad news is we don't know 'what' will ship. As noted above, we have some items were we haven't received any pieces (Frankie Mugs, Black Cat S/P, Black Cat Trio). Those may or may not be included in our next shipment. Please reach out if you would like to discuss your orders in detail with what we do have, what we are waiting for and what the options are.
As of today, Transpac has slowed down the Halloween shipments in order to get out the Fall and Christmas merchandise. Where does that leave us? Frustrated for sure. We are trying to get our last large shipment sent in order to fulfill your orders.
Here is what we do know:
* Frankie Mugs (due to Factory shortages, we will most likely not be getting any Frankie Mugs)
* Candy Corn Plates (Same as above)
In addition, we are still waiting on quite a bit of merchandise:
* Halloween Mugs
* Johanna Parker Jack-O-Lantern teapots
* Black Cat S/P Shakers
What we are currently doing is going through all remaining orders and will be sending emails regarding cancellation/refunds. We may also have questions for you - so PLEASE make sure you are checking your spam for our emails.
PLEASE NOTE: Due to quality issues, we are having trouble filling a lot of items. Please make sure you are checking your email to see if we have comments for you.
We have seen an upcoming charge to our account. That means an invoice and shipment will soon follow. Hopefully it is the remaining Halloween items including Ghostie Stew. We will update this page once we get more information.
Glitterville: Update 10/25. Conversations with them state things are still slow. Nothing has been cancelled, it's just not here. They ship as they receive.
Question: Do you ship outside of the US?
We have and will ship outside of the US, but shipping can get costly - so please reach out to us for pricing information.
Question: What are pre-orders:
Pre-orders are a method to give manufactures an idea of demand so the right amount of supply is made for all of us! In the past (especially during COVID), there was a short supply and a large demand. Due to preorders, the manufacturers are now making more so there is more for our customers.
- Can not be cancelled
- Will ship once received
- Are processed using the first in, first to ship method. The shipments are sent in the order of which they were received.
Question: Do you have limits on how many items you can purchase?
We have not set any limits on purchasing as we have not seen people taking advantage of large orders. In the future, if we see where people are ordering large quantities and it decreases the chances of our other customers receiving items, we will put limits in place.
Question: I have had items cancelled on me before, do you foresee future cancellations on products?
During COVID, we saw a large amount of cancellations due to supply and demand. We have discussed this issue with certain vendors and have been assured that based on forecasting demand through pre-orders we are in a much better place. While there is no guarantee on a pre-order, we assure you we will do everything we can to ensure you get your product.
Question: Can we get our shipment split in order to receive some items sooner?
We have 'split shipments' as an option as merchandise starts to roll in. If you would like to find out what we DO have in stock for you now or at any time, feel free to email us. We will let you know what we have available to ship. If you then want to split your shipment you can purchase an EXPEDIATED SHIPPING at a flat rate of $10 to have us ship items to you. This will be available in our store under Shop->Holiday->Every Day as an item you can purchase. In the notes, please let me know you are wanting to split your shipment.